FAQ

You can store your papers anywhere dry (so you can also keep it in your secret drawer).

No, because we want to be as green as our packaging. That’s why our papers are produced without cutting down trees. And speaking of green, we use 100% natural Arabic gum and the papers are bleached without the use of chlorine.

Yes, we use gluten-free gum for the glue line on the papers. We don’t want you to worry about allergic reactions.

Knowing you have enough papers makes for a trouble-free day. We understand that, which is why our giant 10-pack is filled to the brim with packs. Plus one on the house. So you can be sure you’ll never run out of papers.

If you clean it with some detergent after use, it will last much longer.

Mascotte guarantees the high quality of its products, which have been developed through many years of experience with pipe filling machines. If you have any complaints about the quality, we’d love to hear from you. If a defect occurs within 6 months of purchase and normal use, we will replace the Mascotte tube filling machine free of charge. We will send you a new Mascotte pipe filling machine.

If you wish to use this warranty, you can fill in the online warranty form.Or, if you prefer, you can send your sales receipt together with the form to:
Mascot International
PO Box 535
5600 AM EINDHOVEN

Save your defective injector until your request has been processed; Mascotte may ask you to return the defective unit for quality control purposes and/or as proof.

It is better not to. The tobacco is more moist and coarse. Use special filter tube injector tobacco, which is drier and more finely cut.